Customer Relationship.

for those in the customer service,
no doubt customer is always right, suck thumb otherwise quit.

for those as the customer,
please wake up your idea, you are not always right, so don't think you are!

extract from PM Lee NDR 2005:
".. But the customer’s attitude has also to change because if the customer treats you like dirt, you are not going to serve with pride. And customers have to know as the actor in Tao Gay Never Enough didn't know, that just because the person is serving you, it doesn't mean he or she is a slave or a servant. She’s looking after you, it's your responsibility to be courteous, to be considerate, to thank her and to appreciate what he or she has done for you. Good customers get good service. And that I think is something which all of us have perhaps to change. It's easier to say the serving people have to change because we all laugh at the serving people. "

do not be an asshole bitch customer.